Privacy Policy
Last updated: September 28, 2026
Who we are
VIP Mechanic is a trade name of VIP Mechanic LLC, a veteran-owned mobile auto repair service based in Byron, Georgia. "We," "us" and "our" mean VIP Mechanic LLC.
Questions about this policy: call or text 478-227-0012 or email info@vipmechanic.com.
What we collect
Information you give us, by phone, text, email, or our online intake form:
- Your name, mobile number and, if you choose to give it, your email address.
- Your vehicle: VIN or license plate, year, make, model, engine and mileage.
- Where the vehicle is, so our technician can come to it.
- What is going on with the vehicle, your answers to our questions, and how you heard about us.
- Messages you send us.
When you use our intake form, we also record:
- Your IP address and the type of browser and device you used.
- When you opened the form and how far you got (not your answers). This tells us if the form is not working.
- A record of each box you ticked or left unticked, with the exact wording you saw and the time. We keep this as proof of what you agreed to, and what you did not.
If you don’t send the form, your answers are not saved at all. They stay only on your screen and are gone when you close the page. You would simply start over.
Customer app. If you create an account in our customer app, we store your login email and a scrambled (hashed) version of your password, never the password itself.
Payments. Card payments are handled by Square, either on our card reader or when you pay Square directly. We never see or store your full card number, and we never type card numbers in by hand.
Our website (vipmechanic.com) uses no analytics, advertising or tracking tools, and does not accept comments. Like any website, our hosting provider keeps basic technical logs (such as IP addresses) to run the site and keep it secure. The site loads emoji images from WordPress.org.
How we use it
- To give you an estimate, schedule a visit, and repair your vehicle.
- To contact you about your estimate, appointment and repair.
- To send invoices and take payment.
- To keep service records for your vehicle and for warranty, tax and legal purposes.
- To prove the consent you gave, or did not give.
- To fix problems with our intake form and improve it.
- To send you our Car Care emails, only if you ask to join.
We do not sell or rent your personal information, and we do not use it for advertising profiles.
Text messages
We text you about your repair only if you agree to it on our form or ask us to. These texts include appointment reminders, "your estimate is ready" and status updates, and some may be sent automatically. Message frequency varies (typically 2-6 per repair). Message and data rates may apply. Reply STOP to stop at any time, or HELP for help.
**We do not share your mobile number or your consent to receive texts with any third party for their marketing.**
If you give us your email, we use it for your estimate and repair.
Our Car Care email list (maintenance tips and occasional offers) is separate and optional. You are added only if you tick the box to join. It is never needed for an estimate or a repair. Every list email includes an unsubscribe link, and unsubscribing takes you off the list.
Who we share it with
We share information only with companies that help us run the business, and only what they need to do their job:
- Hosting and network providers, who run our website and intake form and protect them (including Cloudflare).
- Google Voice, our phone and text service, to deliver calls and texts.
- Resend, our email delivery service, to send you emails.
- Square, to take card payments.
- The U.S. government’s free vehicle lookup (NHTSA), which receives only your VIN, to confirm your vehicle’s details.
We may also disclose information if the law requires it, to protect our rights or someone’s safety, or as part of a sale or merger of the business.
How long we keep it
- Answers on a form you don’t send: never saved.
- Repair, estimate and payment records: as long as tax and legal rules require.
- Consent records: as long as we might need to show what you agreed to.
- Car Care list: until you unsubscribe.
Your choices
You can ask us to show you, correct, or delete the information we hold about you. Call, text or email us. We will delete what we are not required to keep for tax, legal or warranty reasons. You can also stop texts (reply STOP) or leave the email list (use the unsubscribe link) at any time.
Security
Our intake form and website use encrypted connections (HTTPS). Access to customer information is limited to the people and systems that need it. No system is perfectly secure, but we take reasonable steps to protect your information.
Children
Our services are for vehicle owners and drivers. We do not knowingly collect information from children under 13.
Changes
If we change this policy, we will post the new version here with a new "last updated" date.
Contact
VIP Mechanic (VIP Mechanic LLC)
Byron, Georgia
Phone/text: 478-227-0012
Email: info@vipmechanic.com